Secure Transactions
Our secure server software (SSL) is the industry
standard and among the best software available today
for secure commerce transactions. It encrypts all
of your personal information including credit card
number, name, and address, so that it cannot be
read as the information travels over the Internet.
To check the security of your connection, check
the indicator in your browser window after accessing
the server. If you see an unbroken key or a closed
lock, then SSL is active. A second method to check
for security is to look at the URL line of the browser.
When accessing a secure server, the first characters
of the site address will change from 'http://" to
"https://". Top
of Page
Payment Options We accept Visa, MasterCard, American Express, and Discover credit cards, bank debit cards with a Visa or MasterCard logo, and PayPal for website orders. To order by phone with a credit or debit card, call toll free 1.877.273.1939. (Sorry – we cannot take international orders over the phone).
Our website is intended for personal use only and not as a source of merchandise for other retailers. Any order that we suspect is intended for resale will be cancelled. Top of Page
E-Gift Certificates
EmilyStrange.com e-gift certificates are only redeemable at EmilyStrange.com and are valid until the end of the world. Cosmic Customer and Fan Club discounts do not apply to purchases of e-gift certificates. E-Gift certificates are non-refundable and items purchased with e-gift certificates are only returnable in exchange for another EmilyStrange.com e-gift certificate. Recipients of e-gift certificates must have e-mail and access to the World Wide Web in order to receive and redeem their online e-gift certificate.
E-Gift certificates are emailed by the next business day after purchase.
CosmicDebris.com's Domestic (US) Return Policy
Merchandise purchased domestically from CosmicDebris.com, EmilyStrange.com, OopsyDaisy.com or CosmicGirls.com can be returned for refund, E-Gift Certificate or exchange (excepting any item that is listed on our website and/or your invoice as ‘All Sales Final’) within the guidelines that follow: You must contact us regarding your intent to return or exchange merchandise within 10 days of receipt, and the merchandise must arrive at our office within 14 days of the date we issue your return authorization. Authorized returns received after 14 days from the date of authorization will only be refunded in the form of an E-Gift Certificate for use on EmilyStrange.com. All merchandise received for return or exchange must be in brand new, unworn condition; free of smells, animal hair, and any other substance. Returns or exchanges received in unacceptable condition will be returned and no refund will be issued.
Step 1. Within 10 days of receiving your order, call CosmicDebris.com at 1-877-273-1939 (US and Canada) or e-mail orders@cosmicdebris.com to obtain your return authorization information. We will issue a return authorization number (RA#) and instructions.
Step 2. Please write the RA# clearly on the outside of the package so that it will be routed to the returns department. All packages without an RA# number are subject to refusal. We must receive your merchandise within 14 days of the date your RA information is issued. Merchandise received after this time will only be eligible for refund in the form of an E-Gift Certificate for use on EmilyStrange.com.
Step 3.
All returns should be properly packaged, with all the labels and packaging the item(s) arrived with. You are free to use whichever shipping method you prefer, but we will not be held liable for items that are lost, rifled or damaged in transit.
Step 4. You may expect return services to be completed within three to five business days after we receive the merchandise. Once return services are complete, we will send you an email confirming the transaction.
The Return Postage Issue: You will be responsible for any postage associated with a return or exchange. If you receive faulty merchandise or an incorrect item, we may cover the postage - please contact us via e-mail or telephone using the contact information above for details. Please follow all return shipping instructions above for either reason for return. Top of Page
.
CosmicDebris.com's International Return Policy
International purchases from CosmicDebris.com, EmilyStrange.com, OopsyDaisy.com or CosmicGirls.com may be returned for a refund or E- Gift Certificate (excepting any item that is listed on our website and/or your invoice as ‘All Sales Final’) within the guidelines that follow: You must contact us regarding your intent to return merchandise within 10 days of receipt, and the merchandise must arrive at our office within 14 days from the date we issue your return authorization. Authorized returns received after 14 days will only be refunded in the form of an E-Gift Certificate for use on EmilyStrange.com. Items sent back to us must be declared as "warranty replacement" on customs forms. If we are charged import fees upon receipt of the item, the package will be refused and return services will not be completed. All merchandise received for return must be in brand new, unworn condition; free of smells, animal hair, and any other substance. International returns or exchanges received in unacceptable condition will not be returned and no refund will be issued. Sorry - we cannot perform international exchanges - only returns.
Step 1.
To request a return, contact us within 10 days of receiving your order by e-mailing orders@cosmicdebris.com with your name, order number and item you wish to return. We will issue a return authorization number (RA#) and instructions.
Step 2.
Please write the RA# clearly on the outside of the package so that it will be routed to the returns department. All packages without an RA# number are subject to refusal. We must receive your merchandise within 14 days of the date your RA information is issued. Merchandise received after this time will only be eligible for refund in the form of an E-Gift Certificate for use on EmilyStrange.com.
Step 3. All returns should be properly packaged, with all the labels and packaging the item(s) arrived with. You are free to use whichever shipping method you prefer, but we will not be held liable for items that are lost, rifled or damaged in transit.
Step 4. You may expect return services to be completed within three to five business days after we receive the merchandise. Your original method of payment will be refunded for the item returned, or we will send an E-Gift Certificate to the email address provided for your order. Once return services are complete, we will send you an email confirming the transaction.
The Return Postage Issue: You will be responsible for any postage associated with a return. If you receive faulty merchandise or an incorrect item, we may cover the postage - please contact us via e-mail at orders@cosmicdebris.com for details. Please follow all return shipping instructions above for either reason for return. Top of Page
CosmicDebris.com's
Privacy Policy
Our privacy policy is detailed here. Top of Page
Sizing Charts
Each product page has a link to exact measurements for that item - just click on the words "sizing measurements" on the product page. All of our measurements are taken with the garment lying flat, and the circumference is doubled. The most accurate way to determine which size to order is to compare our measurements to a similar item you already have and like. If you have any questions at all about sizing, please call or email - we are happy to help you find the right size. Top of Page
International Orders CosmicDebris.com currently ships to the following
countries outside of the US:
We offer several options for international shipping:
UPS, FEDEX, and the United States Postal Service (USPS.)
The service provided by UPS and FEDEX take from 2-5 business days
in transit, depending on which service you choose. When you choose UPS Worldwide Express,
you will receive an e-mail with your tracking number
once your order is shipped. Please note that, in
addition to customs taxes and duty fees, a brokerage fee may be applied to your order upon or after delivery when you choose these services, and we have no way of calculating this fee. This charge is for the service UPS or FedEx provides in representing your goods through the customs process.
When you choose the USPS First Class Mail International or USPS Priority Mail International services,
time in transit will be an estimated 1-4 weeks. You will receive an e-mail from
CosmicDebris.com notifying you when your order has
shipped.
USPS International shipping services do not have any tracking information, and are not guaranteed. Please use this service at your own risk – if delivery does not occur, we cannot issue a refund or replacement. We highly recommend using UPS Worldwide services, which are fast, trackable, and guaranteed.
There is no brokerage
fee charged by the USPS, but customs taxes and duty
fees may still apply.
PLEASE NOTE: The importation of merchandise
into countries other than the U.S. may result in
additional customs taxes, brokerage and/or duty
fees upon or after the delivery of your order. CosmicDebris.com
can't anticipate these fees, and will not be able
to reimburse you for any additional fees incurred.
Please contact your local customs office to find
out what kind of fees you can expect based upon
the type of merchandise you wish to order before
placing your order with CosmicDebris.com. If you
refuse the package or provide us with an invalid
shipping address, we will not offer a refund because
the package will be abandoned in your country. CosmicDebris.com will
not label any orders as gifts for customs purposes.
Canadian customers can refer to http://www.cbsa-asfc.gc.ca
or http://www.ups.com/content/ca/en/shipping/cost/zones/customs_clearance.html
for more information regarding Canadian Customs.
If you would like additional information concerning
international shipping please call 1-707-825-7023
M-F 10-5PM (PST) to speak with a customer service
representative, or email us at info @ cosmicdebris.com.
Delivery Times
To find out when your order will arrive, you need
to consider the availability and the shipping option
you selected. Once your order is shipped, UPS will
email you a tracking number.
All
times are in business days!
UPS
US Domestic Ground
1 - 4 days in-house Processing
+ 2 - 7 days Shipping Time
= 3 - 11 days Total Delivery
Time*
UPS 3 Day Select
1 - 4 days in-house Processing*
+ 3 days Shipping Time
= 4 - 7 days Total Delivery Time*
UPS
2nd Day Air
1 - 4 days in-house Processing*
+ 2 days Shipping Time
= 3 - 6 days Total Delivery
Time*
UPS Next Day Air
1 - 4 days in-house Processing*
+ 1 day Shipping Time
= 2 - 5 days Total Delivery Time*
UPS
Worldwide Express
1 - 4 days in-house Processing*
+ 2 - 3 days Shipping Time
= 3 - 7 days Total Delivery
Time*
UPS
Worldwide Expedited
1 - 4 days in-house Processing*
+ 2 - 7 days Shipping Time
= 3 - 11 days Total Delivery
Time*
FedEx Standard Overnight
1 - 4 days in-house Processing*
+ 1 days Shipping Time
= 2 - 5 days Total
Delivery Time*
FedEx 2 Day
1 - 4 days in-house Processing*
+ 2 days Shipping Time
= 3 - 6 days Total
Delivery Time*
FedEx International Economy
1 - 4 days in-house Processing*
+ 1 - 5 days Shipping
Time
= 2 - 9 days Total Delivery Time*
FedEx International Priority
1 - 4 days in-house Processing*
+ 1 - 3 days Shipping
Time
= 2 - 7 days Total
Delivery Time*
USPS
Priority Mail International & USPS First-Class Mail International
1 - 4 days in-house Processing*
+ 7 - 30 days Shipping Time
= 8 - 34 days Total Delivery
Time*
* - For custom prints, add 5 business days to Total Delivery Time. Top of Page
Delivery Rates CosmicDebris.com offers UPS, FEDEX, and United States Postal Service shipping services. When you fill out our online order form, our system automatically calculates and displays the shipping charges based on the weight of your order and the location it is being shipped to. Domestic US merchandise orders of $100 or more (after discounts) that are being shipped to the lower 48 states qualify for free Ground shipping! If you have any questions, please call 1-877-273-1939 OR 1-707-825-7023, or e-mail orders@cosmicdebris.com for help.
International customers should also read our important
information regarding International
Shipping. Top of Page
FREE Domestic Shipping Domestic US merchandise orders of $100 or more (after discounts) that are being shipped to the lower 48 states qualify for free FedEx Ground shipping! If you have any questions, please call 1-877-273-1939 OR 1-707-825-7023, or e-mail orders@cosmicdebris.com for help. Top of Page
Package Tracking To track via order number, click here. If you choose any of the UPS or FEDEX services, you will receive an email confirmation of shipment which will contain your tracking information. Please be on the lookout for this message! Once received, your tracking number can be entered into the UPS website (http://www.ups.com) or the FEDEX website (www.fedex.com) to track progress on your shipment. No tracking information is available for USPS shipments, but you will receive an e-mail from us to let you know when your order has shipped. Top of Page
Wholesale Requests
If you have a store and are interested in obtaining a wholesale account to sell Emily the Strange merchandise, you must fill out the wholesale inquiry form (click here). If you meet the basic qualifications for selling Emily the Strange merchandise, a member of our wholesale team will contact you. Emilystrange.com cannot answer your wholesale questions, so please use the contact information on the wholesale inquiry page for any and all questions or comments regarding wholesale issues. Top of Page
Fanclub Memberships
The Emily the Strange Fan Club is an exclusive subscription service that includes many benefits like order discounts, monthly fanzine, exclusive stickers, emilystrange.net email address, special badges, and more. You must first be a member of the SOS to join the fanclub. Fan Club subscriptions are offered at three levels - monthly for $7 per month, quarterly for $18 every three months, and yearly for $60 each year. For more information and to join, please click here. For questions about the fanclub, please email fanclub@emilystrange.net .
SOS Forum The Society of Strange (SOS) is a free forum where Emily fans and customers can meet, post their thoughts and download exclusive content, get sneak peaks at new products and take part in the SOS badge program. Membership is totally free and can be cancelled at any time. To sign up, click here. If you need any help with your SOS account, please see the SOS help page.
The "Latest News RSS" contains links to news about Emily events, web-site specific sales, new fun and games, and loads of other strangeness.
The "13 Newest Items RSS" is simply an automated list of the newest items in the shop.
How do I subscribe? It is easy and free! To subscribe, visit the following links and follow the instructions to subscribe:
- Latest News RSS ( http://feeds.feedburner.com/EmilyTheStrangeRssWebFeed )
- 13 Newest Items RSS ( http://feeds.feedburner.com/NewStuffAtEmilyStrange )
Subscribe to the Latest News RSS via Email
When you subscribe via email, you will recieve an email whenever there is new content on the Emily the Strange RSS Web Feed. Want even more Emily news? Sign up for the mailing list!
